Refund policy

Return, Refund & Cancellation Policy

At Divine Curiosity LLC, we are committed to providing quality products and services. Please read this policy carefully before making a purchase, as it explains your rights and responsibilities regarding cancellations, returns, refunds, and damaged merchandise.

Order Cancellations

Customers may request to cancel an order only if it has not yet been fulfilled or shipped.

Once an order has been fulfilled, packaged for shipment, or tracking information has been issued, the order is considered processed and cannot be canceled.

Divine Curiosity LLC reserves the right to cancel any order at its sole discretion prior to shipment.

Damaged, Defective, or Incorrect Items

If you receive a physical product that is damaged, defective, or incorrect, you must notify Divine Curiosity LLC within three (3) calendar days of the delivery date shown by the shipping carrier's tracking information.

Claims must include:

  • Your order number.

  • A description of the issue.

  • Up to three (3) clear photographs showing the damage or defect.

  • A video demonstrating the issue, if applicable.

Failure to provide the requested documentation within the required timeframe may result in denial of the claim.

Upon receipt of your claim, Divine Curiosity LLC will review the documentation provided. If the claim is approved, an appropriate resolution may be offered, including a replacement, store credit, partial refund, or other remedy, at the sole discretion of Divine Curiosity LLC.

Lost, Stolen, or Missing Packages

Once the shipping carrier's tracking information indicates that an order has been delivered to the shipping address provided at checkout, the customer assumes responsibility for locating the package.

If tracking shows the package was delivered but you did not receive it, you must first contact the shipping carrier to request an investigation or file a claim.

Divine Curiosity LLC is not responsible for packages that are lost, stolen, or misdelivered after the carrier confirms delivery. Any assistance or resolution provided by Divine Curiosity LLC is voluntary and made solely at the Company's discretion.

Returns

Unless otherwise required by applicable law or expressly stated in writing, all sales of physical products are final.

Returns are not accepted for reasons including, but not limited to:

  • Change of mind

  • Ordering the wrong item

  • No longer wanting the product

  • Personal preference

  • Failure to read the product description before purchase

The only exception is when a physical product arrives damaged, defective, or incorrect and the claim is submitted in accordance with the Damaged, Defective, or Incorrect Items section of this policy. In those cases, Divine Curiosity LLC will review the claim and determine an appropriate resolution at its sole discretion.

Natural Product Variations

Many of our products are created by nature or handcrafted, making each piece truly one of a kind. Crystals, minerals, gemstones, herbs, botanicals, wood, and other natural materials may vary in color, shape, size, weight, pattern, texture, inclusions, veining, and other natural characteristics.

These natural variations are part of each item's unique beauty and are not considered defects. Product photographs are representative examples, and the item you receive may differ slightly from the images shown.

Returns, refunds, replacements, or exchanges will not be provided due to natural variations in appearance, as these are normal characteristics of genuine natural materials.

Digital Products

Due to the immediate access provided upon purchase, all sales of digital products are final.

This includes, but is not limited to:

  • Downloadable files

  • Digital guides

  • PDFs

  • Templates

  • Courses

  • Audio files

  • Digital memberships

  • Any other downloadable content

No refunds, exchanges, or cancellations will be granted unless otherwise expressly stated.

Energy Readings, Healing Sessions & Services

All intuitive readings, energy healing sessions, consultations, coaching sessions, and similar services are non-refundable once the service has been completed.

Appointments may be rescheduled only in accordance with any scheduling policies published by Divine Curiosity LLC.

Fraudulent or Abusive Claims

Divine Curiosity LLC reserves the right to deny any request for a refund, replacement, store credit, or other remedy if it determines, in its sole discretion, that a claim is fraudulent, abusive, unsupported by sufficient evidence, or otherwise inconsistent with this policy.

Limitation of Liability

To the fullest extent permitted by law, the maximum liability of Divine Curiosity LLC for any approved claim shall not exceed the original purchase price of the applicable product or service.

Contact Us

Questions regarding this policy may be directed to:

Divine Curiosity LLC
Email: connect@activatedivinecuriosity.com